Scion Technology has been engaged to conduct a search for a Support Desk Specialist on behalf of our client, a well-established technology-focused company based in Hillsboro, Oregon. This is a hybrid opportunity with on-site expectations three days per week.

Position Overview:

The Support Desk Specialist will serve as the first line of technical support within the IT team, providing timely and effective resolution of technical issues across hardware, software, and systems. This entry-to-mid level position is ideal for someone with strong technical aptitude and communication skills who is eager to grow into a Systems Administration role. The successful candidate will thrive in a fast-paced environment, support multiple departments, and gain hands-on experience with enterprise infrastructure, Microsoft 365 administration, and IT project initiatives.

Key Responsibilities:

• Provide first-level end-user support via phone, email, and in-person interactions
• Troubleshoot hardware including desktops, laptops, printers, and mobile devices
• Support Windows and macOS operating systems and resolve application issues
• Manage support tickets and escalate as needed using an internal ticketing system
• Set up new employee equipment, accounts, and access permissions
• Administer Microsoft 365 accounts, licenses, and configurations
• Support OneDrive, SharePoint, Outlook, and Exchange Online environments
• Maintain accurate documentation of issues and resolutions
• Create and maintain PowerShell scripts for basic automation
• Troubleshoot basic network and connectivity issues
• Assist with compliance and user access management
• Collaborate cross-functionally to support broader IT initiatives
• Participate in IT projects and system implementations as needed
• Adapt quickly to shifting business priorities and urgent support requests

Qualifications:

• Hands-on experience with Microsoft 365 administration
• Knowledge of OneDrive and SharePoint collaboration tools
• Basic PowerShell scripting for automation and system support is recommended
• Proficiency in supporting Windows 10/11 and macOS environments
• Familiarity with hardware troubleshooting for laptops and desktops
• Excellent verbal and written communication skills
• Strong customer service orientation and professional demeanor
• Analytical thinking and problem-solving capabilities
• Ability to manage multiple tasks and shifting priorities
• Eagerness to learn and grow within IT infrastructure roles

Preferred Qualifications:

• 1–3 years of help desk or technical support experience
• Familiarity with ticketing systems (e.g., ServiceNow, Zendesk)
• IT certifications a plus (CompTIA A+, Microsoft 365, etc.)
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Understanding of ITIL Foundation principles
• Experience with Active Directory environments

Compensation:

This position offers an hourly bill rate dependent on experience between $36 - $38 hourly and competitive compensation, $70K - $75K + annually upon conversion to a permanent hire. Our client's benefits includs a comprehensive benefits package, including medical, dental, vision, 401(k) with match, paid time off, and hybrid work flexibility.

Interested?
Contact Scion Technology today for more information by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!

About our firm:

Scion Technology is a national award-winning technical & IT staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented candidates with amazing opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement and temporary professional staffing. Our track record and recruitment process has made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firm in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times! More information about us can also be found at www.sciontechnical.com.

Scion Technology, a division of Scion Staffing, Inc., is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. For opportunities located in regions that have enacted fair chance, arrest, or conviction-based employment ordinances, Scion Technology proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We believe in following best practices and considering all qualified applicants that apply with us.