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Customer Service Representative

Location Washington, DC 20005
Date Posted November 04, 2022
Job ID 9290
Employment Type Contract To Hire
Pay rate $22/hour
Scion Nonprofit Staffing is searching for a Customer Service Representative for an amazing international scientific nonprofit in Washington, DC. This long-term contract-to-hire position offers a flexible hybrid schedule and the opportunity to support scientists around the world! Our partner requires 6 days of onsite work per month. For the most part, this position is primarily remote! 
 
The Customer Service Representative will engage the organization’s members and customers by providing outstanding service via multiple communication methods including calls, emails, and social media correspondence.
 
Responsibilities:
  • Serve as the main point of contact for members and institutions and respond to inquiries via a variety of communication platforms (i.e. calls, emails, live chat, social media messaging)
  • Exercise creative and critical thinking to solve problems or address member inquiries
  • Demonstrate a positive work ethic and collaborate with other representatives
  • Exhibit a professional demeanor and deliver a stellar service experience
  • Offer a high level of customer service and support
  • Assist members with online activities, troubleshooting technical member service issues
  • Provide information on member benefits, upcoming events, subscription policies, etc.
  • Maintain relationships with other departments within the organization to ensure quick response to service-related problems
  • Ensure data entry into systems is accurate and secure
  • Provide accurate and timely reports
  • Other duties as assigned
 
What you need to be successful:
  • Bachelor's Degree required
  • Experience in customer or professional membership support
  • Committed to high quality service delivery and problem resolution
  • Professional, articulate demeanor, proficient phone etiquette and strong written communication skills
  • Experience with CRM systems preferred
  • High energy, positive attitude, self-motivated, able to work independently, with minimal supervision
  • Strong organizational and communication skills
  • Ability to work successfully under tight deadlines with multiple priorities
  • Punctual, reliable, accurate, flexible and team player
  • Demonstrates ability to maintain organizational skills
  • Ability to analyze and problem solve issues
 
Compensation:
This position offers an hourly pay rate of $22/hr. This is a full time contract-to-hire position offering a flexible hybrid schedule!
 
How to Apply:
For immediate consideration, please submit your resume and more information about your candidacy and interest. Apply here!
 
About our search firm:
Scion Nonprofit Staffing is an award-winning national nonprofit recruitment and staffing specialist for nonprofit organizations, foundations, associations, and educational institutions! Since 2006, we have had the pleasure of successfully connecting thousands of talented professionals with incredible, mission-driving organizations across the country. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire nonprofit recruiting, interim leadership placement, and temporary professional staffing.

Named an Inc. 5000 Top Fastest-Growing Private Company in America, we are proud to also be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firm in America, recognized as a ClearlyRated Best of Staffing firm, and identified as a top recruitment firm by The Business Times! Additional information about Scion Nonprofit can be found online.
Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.

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