Job

IT Hardware Field Support

Location Des Moines, IA 50047
Date Posted February 20, 2024
Job ID 11233
Employment Type Direct Hire

Scion Technology has been engaged to conduct an immediate search for an experienced IT Hardware Field Service Support for a global data center and networking optimization firm!

Full-time direct hire based out of Des Moines, Iowa!

What they offer:

  • $65k-$80k DOE
  • Bonus – 6%
  • Medical, Dental, and Vision
  • Profit sharing
  • 401K – match up to 3%  
  • Tuition benefits and employee assistance program
 
What you will be doing:
  • Providing onsite technical support.
  • Ensuring timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction.
  • Providing effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize downtime.
  • Maintaining effective communication with customer and our customer support center during repair process and any projected delay.
  • Utilizing multiple tools for remote system connection to perform remote diagnosis, repair, or configuration changes.
  • Managing accurate inventory count, daily and as required and performs bi-yearly physical count inventory.  


What you will need:
  • 3+ years of experience as a IT Field Service Engineer or IT Support/Helpdesk work covering multiple sites.
  • Demonstrated experience supporting hardware and software
  • Understanding of different OEM (IBM, HP, Dell, etc) equipment with the ability to grasp new products/concepts.
  • Proficiency CompTIA A+ and Server +
 

Interested?

Contact Scion Staffing today for more information by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!

 

About our firm:

Scion Staffing is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented candidates with amazing opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement and temporary professional staffing. Our track record and recruitment process has made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times! More information about us can also be found at www.scionstaffing.com. 

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We believe in following best practices and considering all qualified applicants that apply with us.

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