Scion Staffing has been engaged to conduct an immediate search for a Senior Vice President of Operations for our client, a global technology platform. This role is hybrid with the ideal candidate sitting in Los Angeles, Southern California, New York, or Chicago.  

Reporting to the President, the SVP Operations will be responsible for developing the optimal organization structure for their business unit and will be accountable for the day-to-day performance of the teams, maintaining and driving operational objectives consistent with the business unit and achieving corporate goals.

RESPONSIBILITIES:

• Assess operational organization from implementation, to processing, to client service to support; Define optimal on-shore and off-shore structure.
• Drive continuous operational improvement through process reengineering, organizational design and system tools and support.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Build, motivate and lead a high-performance team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Define clear roles and responsibilities to ensure operational delivery and scalability.
• Ensure proper disciplines are in place to manage monthly expenses at or below target levels, while tracking any approved overages.
• Complete updated department expense forecasts, and financial analysis for new business proposals as needed.
• Continuously look for opportunities to enhance or create new internal processes and systems to improve customer satisfaction, customer automation, and decrease costs.
• Manage and identify key partners that will enhance, accelerate, and scale delivery to customers.
• Build account management servicing model which retains, minimizes margin erosion, and grows the existing customer account base through new sales and growth of existing product utilization.
• Map existing and future processes that make the best use of existing resources and allows for future resource planning in both near and offshore operations.
• Manage and mentor accounting staff, set clear performance goals and expectations for team members and conduct regular performance evaluations.
• Set comprehensive short-term (in-year) and long-term (3 year) KPIs for operational performance and growth.
• Collaborate closely with the development and product teams to align technology solutions for the Operations organization.
• Participate in growth initiatives (investments, acquisitions, corporate alliances etc.).

QUALIFICATIONS:

• Bachelor’s degree; MBA strongly preferred.
• 10-15 years of progressive operational leadership and change management experience. 
• Proven track record of leading a scaling $30M+ organization’s service-based operations function (implementation, account management, customer service, and vendor enrollment) focused on delivering sustainable results.
• Preferably led a large payments/payroll processing unit, including implementation, technology, client service, and account management.
• Experience with payroll and broader HCM technology strongly preferred.

COMPENSATION AND BENEFITS:
In addition to a competitive base salary of $240k + 25% bonus, this role offers generous PTO, flexible hybrid working schedules, and a robust benefits package. 

HOW TO APPLY:
For immediate consideration please provide your resume and cover letter, sharing more about your experience and interest in this role online via https://scionstaffing.com/job/11410/.

ABOUT OUR FIRM:
Scion Staffing is an award-winning national recruitment and staffing specialist. Since 2006, we have had the pleasure of successfully placing thousands of talented professionals supporting incredible missions and programs. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire nonprofit recruiting, interim leadership placement, and temporary professional staffing.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm and our practices can be found online. Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, Scion Nonprofit Staffing proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.