Job

Chief Operating Officer

Location Horseshoe Bay, TX 78657
Date Posted December 10, 2024
Job ID 12245
Employment Type Retained
Scion Executive Search has been retained to identify the incoming Chief Operations Officer for Phoenix Center, a distinguished organization at the forefront of mental health care for children across Central Texas, headquartered in Horseshoe Bay, TX. With a commitment to inspiring hope, healing and empowerment, Phoenix Center utilizes innovative therapeutic approaches to support children who have experienced trauma. This full-time, on-site opportunity invites candidates to join a passionate team dedicated to making a meaningful difference in the lives of families in the Texas Hill Country. If you are an accomplished nonprofit leader with a passion for providing the highest level of mental health care to children and their families, this is your chance to lead strategic initiatives instilled with operational excellence that foster growth and resilience in the community.

ABOUT PHOENIX CENTER:
Phoenix Center, located in the picturesque Horseshoe Bay, TX, is an innovative organization dedicated to inspiring hope, health, and healing in children who have experienced trauma. Through innovative, trauma-informed therapy and education, Phoenix Center employs a unique wrap-around care model to meet the complex needs of the entire family unit. Utilizing children's natural languages of music, art, and play, Phoenix Center offers a range of services including individual and family therapy, group therapy, and specialized programs like equine-assisted therapy, therapeutic camp sessions, parenting groups, and trauma-informed trainings along with an on-site walk-in clinic. The exquisite, dreamlike facility creates a nurturing environment where healing can flourish, and children and families can thrive.

As a 501(c)(3) non-profit, Phoenix Center emphasizes a holistic model that recognizes each child as part of a larger system, ensuring high-quality mental health services are accessible to all. Since its founding, Phoenix Center has made a significant impact in the Texas Hill Country, committed to improving mental health outcomes and providing critical resources for families in need of support. To learn more about their transformative work, click here.

Horseshoe Bay itself enhances this mission with its stunning landscapes and recreational opportunities. Nestled by Lake Lyndon B. Johnson, the area is known for its serene water vistas and vibrant community life. Residents and visitors alike enjoy activities such as boating, fishing, and hiking in nearby parks. The town's rich offerings include world-class golf courses and various community events throughout the year that foster connection and a sense of community among its residents.


POSITION OVERVIEW:
The Chief Operations Officer (COO) is a key leader of the Phoenix Center management team, responsible for overseeing daily operations and ensuring effective and efficient operational processes. Reporting to the CEO and Board of Directors, the COO will collaborate closely with relevant stakeholders to implement the organization’s strategic vision, manage internal operations, and drive operational excellence. This role requires strong leadership skills, a deep understanding of nonprofit administration, and an unwavering commitment to the organization’s mission. The ideal candidate will be adept at translating strategic objectives into actionable plans, optimizing resources, and fostering a culture of continuous improvement. 

KEY RESPONSIBILITIES:

Strategic Leadership
  • Collaborate with the CEO and Board of Directors to develop and implement strategic plans that advance the organization’s mission.
  • Translate strategic objectives into actionable plans with clear deliverables and timelines.
  • Provide leadership and direction to all operational functions to ensure alignment with the organization’s mission and goals.
  • Provide operational and strategic updates and reports to the Board of Directors.
  • Support the CEO and Board with governance matters, including policy development and strategic planning.
  • Ensure Board decisions are implemented effectively across the organization.

Operational Management
  • Establish performance metrics for operational activities, regularly assessing efficiency and effectiveness.
  • Develop, implement, and monitor operational policies and procedures to enhance effectiveness.
  • Drive continuous improvement practices to enhance overall impact.
  • Ensure compliance with all legal, regulatory, and funding requirements, including HIPAA.
  • Monitor grant deliverables to ensure alignment with organizational objectives and provide regular reports to the CEO on progress.
  • Lead the human resources function, focusing on recruitment, retention, training, and development of staff to build a high-performing team.
  • Foster a positive organizational culture through effective HR policies and practices.
  • Ensure effective internal communication and collaboration across all departments.
  • Oversee IT infrastructure to ensure it meets operational needs while maintaining data security and compliance with relevant regulations.
  • Implement and manage software and technology solutions to enhance operational efficiency.
  • Manage facilities maintenance and ensure a safe, welcoming environment for staff and clients.

Financial Leadership & Risk Management
  • Collaborate with the CEO and Board of Directors to develop and manage the organization’s budget while ensuring financial controls are in place.
  • Optimize operational budgets for cost-effectiveness and financial sustainability, monitoring performance and implementing corrective actions as needed.
  • Ensure data security and compliance with relevant data protection regulations
  • Identify operational risks and develop strategies for mitigation while ensuring preparedness for emergencies and contingencies.
  • Ensure the organization is prepared for emergencies and contingencies.

Fundraising & Community Engagement
  • Support fundraising efforts by providing operational assistance and maintaining relationships with key stakeholders, donors, and partners.
  • Cultivate strong relationships with community leaders, volunteers, and other partners to enhance collaboration and support.

QUALIFICATIONS:
  • Bachelor's degree in business administration, nonprofit management, or related field; Master's degree preferred. Relevant professional experience may be considered in lieu of educational requirements.
  • Minimum of 10 years of experience in operational leadership roles, preferably within the nonprofit sector.
  • Proven track record of successfully managing and scaling operations in positive, dynamic environments.
  • Strong leadership and people management skills, with the ability to inspire and guide teams effectively.
  • Excellent strategic thinking and problem-solving abilities, capable of navigating complex organizational challenges.
  • Exceptional communication and interpersonal skills, adept at building relationships with diverse stakeholders.
  • Demonstrated ability to manage multiple priorities and projects simultaneously in a fast-paced setting.
  • Strong financial acumen with experience in budget management and financial planning.
  • Deep commitment to the mission and values of the organization.
  • Comfortable working in a professional office environment with the flexibility to accommodate occasional evening and weekend work.
  • Willingness to travel as needed for meetings, conferences, and events to further the organization's objectives.

COMPENSATION AND BENEFITS:
In addition to a competitive base salary ranging from $120,000 to $130,000, Phoenix Center offers comprehensive health insurance benefits, covering 80% of the costs. Employees also receive a professional development stipend to support their growth. The benefits package includes generous vacation, sick leave, and paid holidays, ensuring a well-rounded work-life balance.

APPLICATIONS AND NOMINATIONS:
The Phoenix Center has retained the services of Scion Executive, a national executive search firm specializing in corporate recruitment, to assist in conducting this important search. For immediate consideration please apply with your resume and cover letter, formatted in Microsoft Word, via: https://scionexecutivesearch.com/job/12245.

 
Please address applications to:

Sydney Burnham, Executive Search Principal
Kristen Whalen, Senior Associate
Scion Executive Search
(888) 487-8850

Review of applications, nominations, and expressions of interest will begin immediately and continue on a confidential basis until an appointment is made.

ABOUT OUR FIRM:
Scion Executive Search is an award-winning retained executive search firm. Our track record and recruitment process have made us one of the top recruitment firms in the United States. Through innovative team building and recruitment solutions, Scion Executive Search seamlessly bridges the gap in interim and executive searches. Our track record and recruitment process have made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times. Additional information about our firm and our practices can be found online.

Scion Executive Search is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.

For opportunities located in a region that has enacted fair chance, arrest, or conviction-based employment ordinances, Scion Executive Search proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We engage in socially conscious business practices and believe that diverse, equitable, inclusive, and non-biased talent and recruitment processes are foundational to the success of Scion as well as every client organization with whom we partner.

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