Scion Technology has been engaged to conduct an immediate search for a Help Desk Coordinator on behalf of our client, a growing IT services provider in San Diego, CA! This is an exciting full-time, onsite opportunity where you’ll play a key role in managing and streamlining the help desk operations to improve efficiency and team productivity.

Perks:

• $30-$40 per hour DOE
• Medical, Dental, and Vision avaialble 
• Opportunity to lead and optimize a help desk team in a collaborative work environment

What You Will Be Doing:

• Oversee help desk operations to ensure efficient ticket management and smooth workflow
• Utilize AutoTask to track, manage, and assign tickets effectively
• Coordinate with technicians to ensure timely issue resolution and escalate problems when necessary
• Maintain organization and workflow of tickets, ensuring that requests are properly routed and addressed
• Monitor and improve help desk efficiency by reducing ticket resolution times and optimizing ticket assignments
• Support team collaboration and communication to enhance productivity and service quality
• Work fully onsite in the San Diego office—no remote work

What You Will Need:

• Experience managing a help desk, including ticket workflow and team coordination
• Proficiency in AutoTask for ticketing and service management
• Strong organizational skills with the ability to keep ticket workflow moving smoothly
• Excellent communication and team management skills to coordinate with technicians and leadership
• In-office availability—must be comfortable working full-time onsite in San Diego

Interested?

Contact Scion Technology today by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!

About Our Firm:

Scion Technology is a national award-winning technical & IT staffing firm! Since 2006, we have successfully placed thousands of talented candidates in amazing opportunities. Through our innovative team-building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement, and temporary professional staffing. Our track record has made us one of the top recruitment firms in the nation.

We are proud to be featured on the Forbes list of Best Recruitment Firms and Best Executive Search Firms in America. Additionally, Scion Technology has been recognized as a ClearlyRated Best of Staffing firm and a top recruitment firm by The Business Times! More information about us can be found at www.sciontechnical.com.

Scion Technology, a division of Scion Staffing, Inc., is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and making hiring decisions based on merit and value for our clients and candidates.

For opportunities in regions with Fair Chance hiring ordinances, Scion Technology proactively follows guidance on considering qualified applicants with arrest and conviction records. We believe in best practices and ensuring all qualified applicants receive fair consideration.