Scion Technology has been engaged to lead an IT Support Specialist search on behalf of our client, a successful and established company in the technology sector. Our client is located in Coeur d’Alene, Idaho, and this role is for immediate, direct-hire!

Benefits:

• Competitive health and dental insurance.
• Paid holidays and unlimited PTO.
• 401(k) + match.
• Competitive starting salary range $75K+ (dependent on experience)
• Commuter benefits.
• Modern office facilities with snacks and drinks provided.
• Professional development opportunities.

What You Will Be Doing:

• Providing remote and onsite technical support for end-users, addressing hardware, software, and network issues, and ensuring consistent service delivery standards.

• Implementing and maintaining a centralized service desk operation to deliver consistent, high-quality enterprise-wide support.

• Assisting in deploying and optimizing AI-enhanced service capabilities to enhance user experience and operational efficiency.

• Standardizing support processes and establishing service level definitions and monitoring for continuous improvement.

• Managing service requests and incidents via the ticketing system, ensuring appropriate escalation paths are defined and followed.

• Coordinating with managed service providers and fostering effective vendor relationships to optimize service delivery.

• Training IT staff on evolving support processes, technologies, and customer service best practices as standards are updated.

• Setting up, configuring, and troubleshooting computer equipment and applications according to both established and newly developed configuration standards.

• Analyzing incident patterns and developing recommendations to proactively reduce service desk incident rates.

• Contributing to the creation of infrastructure standards and monitoring KPIs for the Digital Workplace Services domain.

What You Will Bring:

• Demonstrated success working effectively within a collaborative team environment and leading initiatives in domain standardization and process development.

• Strong written and verbal communication skills with the ability to effectively deliver technical support, training, and guidance to both users and IT staff.

• Excellent organizational and multitasking abilities, enabling effective prioritization and completion of projects within established timelines.

• Commitment to delivering high-quality service support while continually identifying areas for improvement.

• Comprehensive understanding of internet security and data privacy principles to safeguard company IT assets and ensure data integrity.

• Advanced troubleshooting and problem-solving skills for resolving hardware, software, and network issues.

• Proficiency in executing system updates, backups, and security measures to improve system reliability and performance.

• Analytical capabilities to assess incident reports and recommend strategies for minimizing service desk incident rates.

• Strong customer service orientation focused on enhancing end-user satisfaction and productivity.

• Familiarity with AI-enhanced service tools and automation technologies preferred.

• Expertise in service desk operations, ticketing systems, and implementing efficient support processes.

• Practical experience with Office 365 setup and support, Active Directory, basic networking, Windows, and network cabling.

• At least 5 years of relevant IT support experience, demonstrating increasing responsibilities and leadership capabilities.

Interested?
Contact Scion Technology today for more information by submitting your resume directly through this posting. We look forward to reviewing your background and discussing this exciting opportunity further!

About our firm:
Scion Technology is a national award-winning staffing firm! Since 2006, we have had the pleasure of successfully placing thousands of talented candidates with amazing opportunities. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire technical recruiting, interim leadership placement, and temporary professional staffing. Our track record and recruitment process have made us one of the top recruitment firms in the nation.

We are proud to be part of the Forbes lists of the Best Recruitment Firms and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times! More information about us can also be found at www.scionstaffing.com.

Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We believe in following best practices and considering all qualified applicants that apply with us.