Job

Customer Success Manager

Location Houston, TX 0
Date Posted November 23, 2022
Job ID 9397
Employment Type Direct Hire
Scion Nonprofit Staffing has been engaged to conduct a search for a Customer Success Manager for the Neuhaus Education Center, a wonderful nonprofit in Houston, TX, promoting reading success and literacy initiatives for children and adults! This is a full-time remote position offering the opportunity to work at a mission-driven organization!
 
In collaboration with multiple internal departments, the Customer Success Manager will lead all customer support initiatives and maintain strong relationships with customers and other key stakeholders. The ideal candidate for this opportunity offers strong interpersonal and communication skills, a customer-focused lens, and a team player attitude!
 
Perks:
  • Immediate permanent hire opportunity
  • Full time remote work schedule
  • Exciting annual salary plus incredible benefits including 17 paid holidays, 401(k) with employer match, $1000 insurance stipend, and more!

Responsibilities:
  • Serve as a systems liaison for the Literacy Initiatives team in high level, select meetings
  • Work in cross-functional settings to lead specific customer service-related projects
  • Lead Literacy Initiatives, Implementation, and Project related team meetings
  • Act as the liaison between customers and Neuhaus
  • Ensure that customers have a great experience
  • Onboard new customers and provide support when necessary
  • Process milestones for the customers and Neuhaus team to work toward
  • Assist customers with setting up and navigating services
  • Promote the value of Neuhaus classes
  • Create an opportunity for the account owner to upsell Neuhaus services and products
  • Promote value through customer experience
  • Establish clear customer retention goals
  • Review customer complaints and concerns and seek to improve the customer experience
  • Communicate with key internal and external stakeholders
  • Respond to email requests in sales inbox
  • Use Salesforce and Teams as a tool for communication of services related to client opportunities

Qualifications:
  • Bachelor’s Degree required; Master’s Degree preferred
  • Central office public school and/or experience and working knowledge of Neuhaus classes and specialist preparation pathways and the Science of Reading
  • Able to work well in a team environment, handle multiple assignments, and meet deadlines
  • Comfort level working on virtual platforms to communicate with staff in a remote and hybrid work environment
  • Computer proficiency with Microsoft products especially with Excel, Word, PowerPoint, Outlook, OneDrive, Forms and Teams
  • Excellent technical, analytical, and problem-solving skills

Compensation & Benefits:
In addition to working for an organization with a phenomenal mission and positive team-oriented work environment, this direct-hire opportunity offers a salary range of $70,000-75,000, depending on experience, as well as a long list of generous benefits:
  • A $1000 monthly stipend to use towards Medical, Dental, Vision, Accident, Critical Illness, and/or Additional Voluntary Life Insurance
  • Telemedicine services including up to 52 mental wellness visits per year for both the employee and eligible dependents
  • Time off (sick leave, vacation leave, birthday leave, compassionate leave, 17 paid holidays, paid sabbatical)
  • Flexible spending plan, employee assistance program, and tuition reimbursement
  • Life Insurance (up to 1x salary) and short-term and long-term disability
  • Up to 6% employer match of 401k contribution after 1 year of employment

How to Apply:
For immediate consideration, please apply today!

About Our Search Firm:
Scion Nonprofit Staffing is an award-winning national nonprofit recruitment and staffing specialist for nonprofit organizations, foundations, associations, and educational institutions! Since 2006, we have had the pleasure of successfully placing thousands of talented professionals supporting incredible missions and programs. Through our innovative team building and recruiting solutions, we bridge the gap in executive leadership searches, direct hire nonprofit recruiting, interim leadership placement and temporary professional staffing.

We are proud to be part of the Forbes lists of the Best Recruitment Firms in America and the Best Executive Search Firms in America. Additionally, Scion has been recognized as a ClearlyRated Best of Staffing firm as well as a top recruitment firm by The Business Times for over ten years running! More information about us can be found at www.scionnonprofitstaffing.com.

Scion Nonprofit, a division of Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent. For opportunities located in a region that have enacted fair chance, arrest or conviction-based employment ordinances, Scion Nonprofit proactively follows the enacted guidance and considers for employment all qualified applications with arrest and conviction records. We believe in following best practices and considering all qualified applicants that apply with us and value, for ourselves, our client companies, and for the candidates we represent.

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